Constructive confrontation is based on the assumption that intense, long-term confrontations over important and difficult issues are inevitable. But the destructiveness commonly associated with these conflicts is not.
At any level of the organization, people have to have the ability to speak up and speak out, because that’s how we’re going to get different perspectives.
There are a lot of terrific ideas at every level of a company and we need to set up the mechanisms through every channel to spread them. But the tone has to be set at the top so people can feel comfortable arguing with on issues.
Constructive confrontation is an approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need.
The first tip is to manage the issue as soon as possible, and don’t assume confrontation has to be negative or unpleasant; avoid confusing confrontation with conflict, be clear about what you have to say and be solution driven; make your approach through the language of curiosity, be open to listening, and last but not least, manage your emotions no matter what is being said to you.
Confrontation keeps accountability high and conflict low by eliminating confusion, chaos, inconsistent messages, and double standards… Constructive confrontation is the strongest tool available to ensure effective leadership across an entire organization, at every level.
Summing-up: Conflict itself is an inevitable element of human life. However, conflict need not be destructive. The goal of constructive confrontation is to minimize the destructive elements of conflict, and so foster conflicts’ constructive potential.
These notes have been taken from:
Seems pretty simple. You wouldn’t go fishing in a pond that had no fish, right? Choosing a pond or a lake or a stream or a fishin’ hole in the ocean is a lot … Continue reading
It’s no secret that sleep is essential to health —it rests the body, renews the brain and produces higher levels of certain beneficial hormones. A good night’s sleep isn’t just refreshing: New research shows … Continue reading
We tend to overestimate what we can do in a short period, and underestimate what we can do over a long period. But, over the long run, the unglamorous habit of frequency fosters both … Continue reading
In management, Business Value is a term that includes all forms of value that determine the health and well-being of the firm in the long run. It includes economic value (also known as economic … Continue reading
If you’re always telling people why you can’t do something, if you parse everything and nitpick, I’ve got news for you: You’re not going anywhere. If you want to make it in this world, … Continue reading
Measurement is critical to understanding current and past performance, but data can only tell you so much. Measurement can fall short when you need to predict the future. The future is about imagination, not … Continue reading
The term commodity is used to describe a class of goods for which there is demand, but which is supplied without qualitative differentiation across a market. A commodity has full or partial fungibility; that … Continue reading
Too many businesses are price takers, not price makers. That means they are willing to lower prices to capture market share or to sign up a marquee customer. Despite intense competition in business, one … Continue reading
API, an abbreviation of Application Program Interface, is a set of routines, protocols, and tools for building software applications. A good API makes it easier to develop a program by providing all the building … Continue reading
In business it becomes more and more difficult to distinguish yourself from the competition. But if we are vigorously playing the game, we don’t see everything that is happening on the playing field. We … Continue reading
Good judgement is the ability to make the best decision possible on the basis of an objective assessment of known information while resisting influences of peer pressure and emotion. Ironically, good judgment can’t be … Continue reading
Marketing is the process of developing and implementing a plan to identify, anticipate and satisfy consumer demand, in such a way as to make a profit. A Marketing Plan is a written document that … Continue reading
No one wants to be sold. As soon as our sales pitch detectors start to vibrate, we begin to turn off and put up the anti-sales shield. So never appear to be selling anything; … Continue reading
An Operational Plan in a Business Plan is a description of how the work will be done, the flow of work from input to end results, including the machines which will be used. This … Continue reading